Technical Support

technicalsupport.pngFree Lifetime Technical Support

When purchasing fingerprint door locks from us, we know you expect top notch support behind the product. We proudly offer lifetime support for any of our fingerprint products. Our lifetime technical support is limited to door locks that were purchased directly from If you have any questions about your lock, please contact us right away.

IBC Technical support is provided by telephone and therefore extremely limited in scope which prevents us from the direct participation in resolving some issues.

Our Support Team:

  • Will ask you questions about your lock to confirm functionality.
  • If problems occur, the technician may direct you to videos, telephone directions, or e-mailed resolutions.
  • If a lock issue is unable to be resolved and you are within warranty; the 1 year replacement warranty will come into effect. To learn more about the warranty conditions please see our terms and conditions.

In order to help answer your questions:

  • Please have your order number (Invoice Number) available to confirm your purchase when calling or e-mailing for technical support. 
  • When speaking to a technician you will be asked to work directly with your product.
  • See our Helpful Videos to resolve many questions at :

How to Contact Us for Support:


call.pngCall: 513-239-6322 or 866-400-9292