We can ship to virtually any address in the world. Note that there are restrictions on some products and/or shipping destinations. Some products cannot or we will not ship to certain international destinations. Any additional shipping fees and import duties or taxes are the customer's responsibility.
Intelligent Biometric Controls is a great company to order from because of the free 1 year replacement warranty offered on all new locks purchased unless otherwise stated. Warranties apply to the original purchase date of the device. The warranty is not extended another 12 month when an RMA lock is received. We also offer repairs for units out of warranty if approved by our technical support team. Even after your warranty expires, you could still have an opportunity to buy an extended warranty! Call us to speak to a sales representative about these offers.
DOA: If the unit is Dead On Arrival, an IBC employee can assess that. DOA items must be claimed within 14 days of receipt of the item. Once IBC is contacted about a DOA item, we will email a return label to send the dead unit back before sending a replacement.
Cross-Ship Replacements: If a customer wants to receive a replacement unit before sending back the defective unit, they must go through the cross-ship procedure. IBC requires the customer to pay the cost of a new lock plus shipping of the new lock. When the defective item is returned to IBC’s RMA department, the cost of the lock is refunded.
Restocking Fee: If keys or other accessories are missing, a 20% restocking fee will be assessed.
Return Shipping: It is the customer’s responsibility to ship the defective unit and all accessories in the original packaging inside of a shipping box to the RMA department. Instructions for this will be given once the RMA sheet has been filled out. If a lock is returned without an RMA number, it will be refused and sent back to the customer at the customer’s expense. All returns must be sent freight prepaid. These should be sent with shipping providers such as UPS, FedEx or USPS. IBC will not accept any package without an RMA number. All shipping costs for RMA units are at the customer’s expense.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).